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Frequently
Asked Questions
We hope the following general information may be helpful.
If you need an answer to any query please do not hesitate to contact
us.
Pricing
Information:
How
good are your prices?
We can offer you an attractive package which will
give you the best prices on those items you use most. Whether you
want to deal on-line or by more traditional methods we can tailor
your prices by negotiating discounts on these products. By setting
up order templates within our on-line catalogue or contract priced
order forms you can be sure your purchasing staff are ordering at
the best prices.
You can buy from our special offer brochures or we
can set up matrix pricing so that you get the biggest discounts on
the products on which we get the best prices.
We will also offer a flat rate discount and will
always be willing to give our best price for any one-off quantity
requirement.
We use the buying power of the Office Friendly
Dealer Association to purchase goods at the lowest possible price
and pass the savings on to you. In quantity terms approximately 80%
of product turnover is made up from just 500 of the 20,000+ products
we sell. These are the everyday items used in all businesses. Almost
all of these product lines can be found within the ‘Q Connect’
range of products which are marketed through Office Friendly as an
own brand and offer excellent quality at very low prices.
In short, we are a flexible company whose aim is
to make money by cutting your costs!
How
else can you save me money?
We appreciate that price is just one factor in your
costs when dealing with ourselves. We offer a package that we
believe will cut the invisible costs.
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We can restrict access to certain product areas
for particular departments or buyers so that they only see the
best priced ranges.
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You can use the on-line ordering budget
controls and management reports.
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We will always endeavor to save you time and
paperwork by delivering all your goods without shortages, when
you need them, where you need them and should we be out of stock
on a certain product we will try to offer an alternative
product.
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We will be honest! If we sell another brand
which is cheaper and is comparable to the item you’ve ordered
we will advise you.
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We want to deal with you in the way you wish to
be dealt with
Can
you quote me a better price on quantity?
Whether it is a one-off or a regular requirement we
would be pleased to quote you. Simply use the feedback form stating
the item you require, the quantity, when you need it and where the
order would be delivered to. Please also let us know of any delivery
restrictions and special requirements. You can, of course, always
phone or fax us if you prefer.
Delivery Information:
How do I get free delivery?
We deliver any order, no matter the size, free if you are within our
own local van route area and have business premises. Unfortunately
we cannot offer this service for deliveries to residential premises.
Areas covered by this service are:
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Banstead
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Carshalton
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Coulsdon
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Hackbridge
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Morden
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Tolworth
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Beddington
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Caterham
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Croydon*
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Kingswood
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Purley
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Waddon
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Belmont
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Cheam
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Epsom
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Merton
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Redhill
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Wallington
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Burgh Heath
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Chessington
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Ewell
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Mitcham
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Sutton
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Worcester Park
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* Due to delivery & parking difficulties there are certain areas
of Croydon which we will only service with the Wrapide courier
service which is free for orders over £50.
We will deliver anywhere in the U.K free if your order is over £50.
For orders under £50 there would be a small carriage charge of
£5.00.
We will always be flexible with regards to delivery charges if you
wish to use us on a regular basis.
Please contact us to discuss your
requirements.
How quickly do you deliver?
Both local & UK national deliveries are made next day for orders
placed before 5.00pm. Certain large items such as furniture may have
longer lead times which we would inform you of at time of order.
Ordering Information:
How do I place an order?
If you have an account with us you can telephone, fax or email your
order - go to our contacts page. If you are sending us a fax or
email please include a contact name and telephone number. If you do
not have an account please complete the on-line account application
form or telephone us. We will set up your credit account quickly and
then process your order.
You can also order through the internet by using the on-line
catalogue. You would need to open an account with us and register
for a password.
Online Catalogue:
What are the advantages of registering to use your on-line
catalogue?
“Catalogue” is perhaps somewhat inaccurate since it offers far
more than implied. A catalogue combined with a purchase management
system would be more accurate. Of course it gives you the option to
simply browse for the product you want, using a variety of search
methods, and place orders over the internet. You can also use the
facilities included to keep track of orders, administer a number of
purchasing departments, get usage and other reports, see what your
actual price is and control budgets.
Can I see a demo of the online catalogue?
You can view the online catalogue by going to the catalogue page and
clicking on ‘guest’. Please note that if you have an account
with us any special terms will not be present when viewing as a
guest.
We will also be able to provide you with a CD which demo’s the
catalogue. Please contact us for details.
How do I get help when using the online catalogue?
There is a link to the help site on our ‘catalogue’ page which
explains how to use all the facilities within the catalogue. Alternatively, please feel free to
telephone us with any problems
or queries.
Returns Policy:
We will collect returns free of charge provided:
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The goods are as supplied in a resellable condition and in
original packaging,
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We are notified of unwanted goods within 7 days of delivery.
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Picking errors, i.e wrong goods supplied, must be notified within 2
days of delivery.
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Faulty or damaged goods must be notified within 2 days of delivery.
Some goods are sold on a non-returnable basis. These are generally
food stuff and those items that require some construction and therefore cannot be
returned in original condition such as certain machines and
furniture. We would advise you if you have ordered such an item
before delivering.
When requesting a collection for goods you wish to return please
quote our advise/invoice number, contact name and telephone number,
day/time when goods are ready for collection and your reference if
any.
Payment Information:
How do we pay?
We prefer all our customers to open a credit
account. You will then
be invoiced for your goods with payment due by the end of the month
following the month in which delivery is made.
We can invoice in two ways:
Just let us know which you prefer.
At present we do not take credit card payments although this is
in the pipeline. If you wish we can send a pro-forma invoice for
payment C.W.O.
How do we open a credit account?
This can be done quickly (normally same day) by completing the
on-line application. You will notice that we do not take your bank
details on-line for security reasons. We will contact you for these
details on receipt of your application.
Alternatively you can contact us and we will fax a form to you.
Please read our terms & conditions before submitting your
application.
Special requirements
Can you get products not shown in your catalogue?
We have a number of staff with many years worth of knowledge who
know where to get all sorts of office products at the best prices.
Please contact us with your requirements.
Do you do a pink & black binder with our
logo and a picture on
the front?
We can source a wide variety of bespoke products whether it be
binders, pads, folders or business promotion gifts. We employ our
own graphic designer to produce in-house artwork and use a number of
manufacturers with whom we have excellent working relationships.
Environmental issues:
We want to use recycled products where possible, can you advise?
We are very aware that many companies, schools and councils have
environmentally friendly policies and demand recycled products of
good quality.
We supply a range of products
which can be classed as recycled or environmentally friendly. These include
paper, archive storage, toners and inkjet cartridges. We also supply
many other recycled and environmentally friendly products from a
variety of manufacturers.
Can you collect my empty toners and cartridges for recycling?
We are very happy to collect your empties if you are in our
locality.
We will arrange for recycling or
proper disposal if recycling is not an option.
If you have cartridges for us to collect please contact
us.
Please note that we do not pay for empty cartridges.
If you are outside our free delivery area please contact Office
Green on 0800 833480 and quote Panda Appeal or check out their
website - www.officegreen.co.uk
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